At Daycare.com, we value the integrity of our reviews and want to ensure that they accurately reflect the experiences of daycare providers and parents. If you believe you have received a fake or misleading review, here's how you can address it:
Contact Support Immediately
The first step in dealing with a fake review is to contact our support team immediately. We're here to assist you in resolving any concerns you may have about the reviews on your listing. There are two main methods to contact our support team:
Option 1: Click on the "Contact Support" link at the bottom of the Daycare.com home page. This will direct you to our support contact page.
Option 2: Alternatively, you can click the chat box in the lower right corner of the page and message our support team directly.
Hide while Under Review
If you have a paid listing on Daycare.com, you have an additional option to address fake reviews:
Hide Contested Reviews: You can contest that review directly, and it will remain hidden while we investigate the authenticity of the review. This can help prevent potential damage to your daycare's reputation from fake review spammers.
Verification and Removal
Any review that is found to be fake or not verified will be removed, and the spammer banned. We take the authenticity of reviews seriously and have policies in place to ensure the accuracy of the feedback provided on our platform. For more detailed information about our reviews policy and the process for handling fake reviews, please refer to our reviews policy page.
We are committed to maintaining a fair and trustworthy platform for daycare providers and parents. If you suspect a fake review has been posted on your listing, don't hesitate to reach out to our support team. We'll work diligently to address your concerns and maintain the integrity of the reviews on Daycare.com.
We appreciate your vigilance in helping us maintain a reliable and credible platform for all our users.